Shipping Info

📦 Shipping Policy

Velare is committed to delivering your order in a timely manner and with full transparency. This Shipping Policy outlines how we process, ship, and handle delivery issues.

🌍 Free Worldwide Shipping

We offer free standard shipping worldwide on all orders, with no minimum purchase required.

🕒 Order Processing Time

All orders are processed within 1 to 2 business days (excluding weekends and public holidays). You will receive a confirmation email with a tracking number once your order has been dispatched.

During high-volume periods (e.g., holiday sales or new product launches), processing times may be extended slightly. We appreciate your patience during these times.

🚚 Estimated Shipping Times

Below are our typical delivery estimates, depending on your location:

  • United States & Canada: 3–5 business days

  • United Kingdom & Europe: 5–12 business days

  • Australia & New Zealand: 5–14 business days

  • Asia & Rest of World: 7–14 business days

These are estimated delivery times. Actual delivery times may vary due to factors such as customs delays, carrier issues, or unforeseen circumstances.

🔍 Tracking Your Order

All orders include tracking information, which will be emailed to you once your order has shipped. Please allow up to 48 hours for the tracking link to become active.

If you have not received a tracking number after 3 business days, please contact us at support@ivelare.store 

⏳ Shipping Delays

While we strive to ensure timely delivery, we are not responsible for delays caused by:

  • Customs clearance processes

  • Severe weather conditions

  • Carrier-related issues or service disruptions

  • Local postal service delays

We will assist you in tracking your order, but we cannot guarantee delivery dates once a package is in the hands of the shipping carrier.

🏠 Incorrect Shipping Addresses

Please ensure that all shipping information is accurate at checkout. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

If a package is returned to us due to an incorrect address, the customer will be responsible for reshipment fees.

📦 Lost or Stolen Packages

We are not liable for packages that are marked as delivered by the carrier but are missing, lost, or stolen after delivery. In such cases:

  • Please check with neighbors or your local postal office.

  • Consider filing a claim with the delivery carrier.

  • If the package is confirmed lost in transit (i.e., never delivered), we will investigate and may offer a replacement depending on the situation.

📧 Need Help?

If you experience any issues related to shipping, please contact us at support@ivelare.store . We are happy to assist with any concerns regarding your order status or delivery.